Refund & Return Policy

 

Thank you for choosing Sip Olive for your olive-related product needs. Our Refund Policy outlines the terms and conditions under which refunds are provided for the products purchased from our website.

Eligibility for Refunds

We understand that circumstances may arise where a refund is necessary. To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 2 days of receiving the product.
  • The product must be in its original condition, unopened, and unused.
  • If the item is broken completely. (In this case, a continous video evidence will be required while parcel opening, video must contain the parcel receipt which is placed on the parcel).

Non-Refundable Items

Any Food item is non-refundable. HOWEVER, it is refundable if you receive the wrong item due to our mistake.

Refund Process

If you meet the eligibility criteria, please follow these steps to request a refund:

  • Contact our customer service team through our contact page or using the following information:

  • Provide your order number, a detailed explanation of the reason for the refund, and any supporting documentation or images, videos if applicable.

  • Our customer service team will review your request and, if approved, provide instructions on returning the product.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive the returned items.

Refund Method

Refunds will be processed in the customer’s bank account via cheque deposit.

The refund process may take 7 to 8 days.

 

Thank you for choosing Sip Olive. We value your satisfaction and will do our best to address any issues with your purchase.

 

[Last Updated] 8th January 2024

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